Kluvan for service businesses in the UAE and Egypt
Kluvan fits service businesses in the UAE and Egypt that quote, send people to do the work, and invoice it. That means maintenance and installation companies, contractors, agencies, consultancies, clinics and salons. The Service Business bundle puts CRM, Projects, Field jobs, Books, Contracts, the customer portal, Collections Essentials and Quality in one online account, with UAE and Egypt country rules. It runs in the browser with nothing to install, and technicians work from their phones.
| Your business | Where to start in Kluvan | What it covers |
|---|---|---|
| Maintenance and installation, contractors with technicians in the field | Service Business bundle | quote by link, dispatch without clashes, parts from stock, invoice by milestone or time and materials |
| Agencies and consultancies | Service Business, or Projects and Books on their own | phases, budgets, locked weekly timesheets, milestone billing |
| Clinics and salons | Bookings with CRM and Books | client booking links with no double-bookings; returning customers |
| Only need invoicing for now | Books on its own, or the free Books Starter | quotes, invoices, bills, bank reconciliation |
| When Kluvan is too much | One person, a few jobs a month, invoices in a spreadsheet | — |
From the quote to the payment
A customer accepts a quote by link in English or Arabic, with their name, timestamp and version recorded. You dispatch the job to a technician without clashes, take parts out of stock when the job is done, and send the invoice by milestone or time and materials.
Field teams use a day or week dispatch board with availability checks and complete checklists on their phones. You keep an equipment and warranty register, and customers approve estimates in the portal.
People in the field don't need full seats
Service Business includes 5 full users, 10 field users and 25 employees on self-service. If you need more people, extra field users cost USD 5 and self-service seats cost USD 1.50 per seat per month.
The bundle costs USD 119 per month billed annually; see the pricing page for the current price. A technician who only needs the job list, the checklist and the customer's signature is a field user, not a full user.
UAE and Egypt rules
Kluvan prepares VAT returns for the UAE (VAT 201) and Egypt, but nothing is submitted to the tax authority. HR & Payroll runs UAE and Egypt payroll; the site asks that your accountant checks the payroll figures.
Documents go out in English or Arabic. Interface languages include Arabic, Urdu, Hindi, Bengali and Malayalam, and each person picks their own.
Getting paid
Collections tracks overdue invoices, sends reminders, records promises to pay and sets up instalment plans. Books accepts partial payments against an invoice. Online payment links are coming soon.
Who this is not for
- Businesses that need a point-of-sale till.
- Teams that must work offline.
- Buyers who need e-invoices sent today (UAE e-invoicing is "Coming with a provider").
- Buyers who want phone calls or visits: support is online and by chat.
Quick questions
Do my technicians need a full licence?
No. Technicians use field user seats, and the Service Business bundle includes 10 of them. Extra field users are USD 5 per seat per month.
Can customers approve quotes online?
Yes. Customers accept quotes by link, and they can approve estimates in the customer portal.
Does Kluvan do UAE and Egypt payroll?
Yes, in HR & Payroll. Have your accountant check the payroll figures.
Does it work offline in the field?
No. Kluvan runs in the browser, and the Android, Windows and Linux apps also need an internet connection.
How do I see it working?
Open the live demo in your browser, or book a demo online at a time you choose. Kluvan does not make office visits or phone calls.
Add Kluvan as a preferred source on Google
Related: Kluvan vs spreadsheets: when your business outgrows Excel · Moving to Kluvan from another tool: how it works · One suite or separate apps for each job? Kluvan compared · Who Kluvan is not for: an honest list before you sign up